{"id":4421,"date":"2026-11-14T15:03:48","date_gmt":"2026-11-14T10:03:48","guid":{"rendered":"https:\/\/ipp-news.com\/?p=4421"},"modified":"2026-11-14T15:03:48","modified_gmt":"2026-11-14T10:03:48","slug":"microsoft-restores-service-to-outlook-and-teams-after-global-outage","status":"publish","type":"post","link":"https:\/\/ipp-news.com\/?p=4421","title":{"rendered":"Microsoft restores service to Outlook and Teams after global outage"},"content":{"rendered":"
\n

Microsoft said \u200bon Saturday that services had fully recovered across Teams, Outlook and its other products, ending a global outage that crippled online communications for businesses and governments for over 24 hours.<\/strong><\/p>\n

\u201cWe have completed \u200cour efforts to address the underlying issue of the incident and restored service to the remaining impacted customers and regions,\u201d the company posted on X.<\/p>\n

Microsoft had said server issues were behind the incident that also affected its Copilot AI assistant, and that it was not aware of any malicious activity, ruling out AI.<\/p>\n

Outlook and Teams are two of the most widely used workplace applications with hundreds of millions of users. The outage prevented people from performing essential functions such as sending emails, managing calendars and hosting virtual \u200bmeetings.<\/p>\n

It affected government agencies from Australia and Japan to the United States, caused delays at trading firms, hindered some companies from publishing earnings and prompted airlines to warn customers of communication lags, according to \u200bpublic statements.<\/p>\n

Organisations that host Microsoft services on their own servers, rather than in the cloud, were somewhat spared.<\/p>\n

<\/a>Another outage for Microsoft<\/strong><\/h3>\n

The outage, reports of which started climbing around \u2060172 on Thursday, according to Ookla, is one of the longest in Microsoft\u2019s history and the second disruption to its services this year.<\/p>\n

Microsoft said the outage specifically hit features tied to Exchange Online \u2014 its cloud-based email and \u200bscheduling hub \u2014 leaving unconnected applications operational.<\/p>\n

The incident deepens questions about the global reliance on a handful of Big Tech companies that supply both the essential software and the cloud infrastructure that underpins it.<\/p>\n

It also highlighted the dependence on Microsoft\u2019s \u200bworkplace software, with outage reports spiking as employees began their workdays across Asia and Europe, according to Downdetector\u2019s parent company, Ookla.<\/p>\n

Downdetector logged more than 7.4 million reports worldwide, peaking at nearly 20,000 a minute, more than 1,500 times normal levels.<\/strong><\/p>\n

\u201cIt shows how much of the working day now runs through one provider\u2019s email and collaboration tools,\u201d said Luke Kehoe, lead industry analyst at Ookla.<\/p>\n

Microsoft shares closed flat at $523.88 on Friday. The stock has gained roughly 8% so far this year.<\/p>\n

Disruptions and financial losses from the outage could \u200bresult in numerous insurance claims, but the overall hit to insurers is expected to be limited, said Mario De Cicco, vice president of European financial institutions at Morningstar DBRS.<\/p>\n

De Cicco estimated global insured losses from the incident at \u200bbetween $300 million and $500 million, well below the $400 million to $1.5 billion financial toll from the 2024 CrowdStrike outage that crashed more than 8 million Windows-based computers and caused widespread disruptions.<\/p>\n

Microsoft also faced an outage<\/a> with its 365 services in January this year and in \u200cOctober last year.<\/p>\n

Last \u2060month<\/a>, it reported an outage of its Azure cloud platform that impacted its suite of productivity software and a range of industries worldwide.<\/p>\n

\u201cThe bigger worry is that this is not the first Microsoft 365 outage this year,\u201d said Josh Gilbert, a market analyst at trading platform eToro.<\/p>\n

\u201cIf reliability starts to look like a recurring problem, it hands every IT department a reason to think twice before putting even more of their business in one provider\u2019s hands.\u201d<\/p>\n

Still, some analysts have questioned whether such incidents can push customers on to rivals due to the steep switching costs of replacing tools embedded so deeply in daily operations.<\/p>\n

<\/a>Trades had to be confirmed by fax<\/strong><\/h3>\n

A spokesperson for the UK government said it \u200bwas working with Microsoft to find a solution for \u200bthe outage that hit organisations such as the \u2060NHS and London\u2019s Metropolitan Police.<\/p>\n

Lack of access to emails and other services was impacting the Metropolitan Police\u2019s ability to report some crimes online, though its ability to respond to calls was not affected.<\/p>\n

The NHS said its local services were turning to alternate measures such as using IT systems or paper records.<\/p>\n

For businesses, the fallout was widespread.<\/p>\n

European exchange operator \u200bEuronext reported email disruptions, British insurer Aviva activated backups for its earnings calls and Danish shipping giant Maersk warned customers of delayed updates.<\/p>\n

American AI giants OpenAI and \u200bAnthropic also faced issues with Microsoft \u2060connectors that were later resolved, while Indian airlines IndiGo, Akasa Air and Air India said their email support services were impacted.<\/p>\n

The outage also disrupted fund management at Taiwanese securities firms, life insurers, and investment trust companies. One of the companies went as far as cancelling a bond repurchase transaction, a source familiar with the situation told Reuters.<\/p>\n

Another Taiwanese financial company resorted to using fax to confirm trades, a second source said.<\/p>\n

In the US, electric truck maker Workhorse Group rescheduled its results \u2060on Thursday to \u200bNovember 16, while Switzerland\u2019s Richemont briefly delayed its first-half results announcement on Friday.<\/p>\n

In Australia, where the spy agency and federal police were among organizations<\/a> \u200bcaught in the outage, Cyber Security Minister Tony Burke said Microsoft does not suspect a cyberattack.<\/p>\n

\u201cThe impact that they are dealing with \u2026 is very much on email systems,\u201d the minister added.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Microsoft said \u200bon Saturday that services had fully recovered across Teams, Outlook and its other products, ending a global outage that crippled online communications for businesses and governments for over 24 hours. \u201cWe have completed \u200cour efforts to address the underlying issue of the incident and restored service to the remaining impacted customers and regions,\u201d the company posted on X. Microsoft had said server issues were behind the incident that also affected its Copilot AI assistant, and that it was not aware of any malicious activity, ruling out AI. Outlook…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"class_list":["post-4421","post","type-post","status-publish","format-standard","hentry","category-english"],"gutentor_comment":0,"_links":{"self":[{"href":"https:\/\/ipp-news.com\/index.php?rest_route=\/wp\/v2\/posts\/4421","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ipp-news.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ipp-news.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ipp-news.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ipp-news.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4421"}],"version-history":[{"count":0,"href":"https:\/\/ipp-news.com\/index.php?rest_route=\/wp\/v2\/posts\/4421\/revisions"}],"wp:attachment":[{"href":"https:\/\/ipp-news.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4421"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ipp-news.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4421"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ipp-news.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4421"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}